This policy explains when owntent purchases may be refunded and how to cancel a subscription. It forms part of our Terms of Service. Questions: support@owntent.com.
The English version is authoritative. Nothing in this policy limits a right that cannot be waived under the law that applies to you.
Summary
- Credit top-ups are final and non-refundable, including unused credits, because credits are delivered to the wallet immediately and can be used at once.
- For a subscription bought directly from owntent on the web, only the initial charge for the first newly started subscription on an account may qualify for our voluntary refund, if every eligibility condition below is met.
- Renewal charges are not refundable. Cancel before the renewal date to prevent the next charge.
- Cancellation stops future renewal; it does not reverse the current charge. Access continues through the paid period unless the subscription is revoked for cause.
- App Store purchases, cancellations, and refund decisions are handled by Apple under Apple's rules.
1. Credit top-ups and credit spending
Credit packs are one-time digital purchases, not subscriptions. Purchased credits are delivered to the designated owntent wallet immediately after payment confirmation and can be used for hosted AI generation, episode unlocks, creator tips, and memberships.
All credit-pack purchases are final and non-refundable, even when some or all credits remain unused. Credits cannot be redeemed for cash, transferred between accounts, or returned after purchase. Anything paid for with credits — including completed generation, unlocked content, delivered tips, and fan-membership periods — is also non-refundable and non-cancellable.
Promotional and bonus credits have no cash value. They are never refundable and are excluded from any refund or re-credit calculation.
If payment succeeded but a system error did not deliver the purchased credits, we will either deliver the missing credits or reverse the affected charge. If a paid generation fails before producing the purchased result, the applicable remedy is restoration of the charged credits rather than a cash refund, unless mandatory law requires otherwise.
2. Initial subscription purchase
For a subscription purchased directly from owntent on the web, we offer a limited, voluntary refund only for the initial charge of the first newly started paid subscription on that account. A request qualifies only when all of the following are true:
- the request reaches support@owntent.com within 7 calendar days after the initial charge;
- the account has not previously received this initial-subscription refund;
- after the charge, the subscriber has not materially used a paid subscription benefit, including uploading or backing up cloud source media, using managed remote access, consuming members-only access, or spending any credits included with the subscription;
- all credits granted with the subscription remain untouched and can be removed from the wallet; and
- the purchase was made directly on the owntent website, rather than through Apple or another app marketplace.
An upgrade, downgrade, billing-term change, reactivation, resubscription after a previous paid subscription, add-on, credit top-up, or renewal is not an eligible initial subscription purchase.
If approved, the subscription ends when the refund is processed, included benefits are revoked, and subscription credits are removed. The refund is returned to the original payment method. Bank or payment-processor posting times may vary.
3. Renewals are not refundable
Monthly and annual subscriptions renew automatically for the same selected term until canceled. A renewal charge is final and non-refundable, including when the subscriber forgot to cancel, did not use the service during the renewed period, or intended to switch plans.
We display the billing term at checkout and provide the next billing date in the account and billing portal. To avoid a renewal, complete cancellation before the renewal is processed. Canceling after a renewal stops the following renewal but does not refund the charge that has already occurred.
4. How cancellation works
For web purchases, sign in to /account, choose Manage subscription · receipts, and cancel in the Polar customer portal. Cancellation is scheduled for the end of the current paid period. The subscription remains active until that date and no later renewal is charged.
For a subscription purchased in an iOS app, use Settings › Apple Account › Subscriptions or the app's Manage subscription link. Apple controls the cancellation and billing lifecycle for those purchases.
Deleting the app, signing out, not using the service, removing a payment method, or deleting local project files does not by itself cancel a subscription.
5. App Store purchases
Apple is the seller and payment processor for App Store purchases. Requests to cancel or refund those purchases must be submitted to Apple. Apple's eligibility decision and applicable marketplace terms control, while any non-waivable consumer rights remain unaffected.
6. Billing errors, duplicate charges, and mandatory rights
The restrictions above do not apply where the charge was duplicated, unauthorized, or taken without delivery of the purchased entitlement, or where mandatory consumer law requires a cancellation, refund, re-credit, repair, or other remedy.
For Korean consumers, the Electronic Commerce Act generally provides a 7-day withdrawal period, while limiting withdrawal after digital content or services begin when the legally required notice and trial/information measures have been provided. Divisible portions not yet provided may remain subject to statutory remedies. We apply these rules and any other mandatory local protection even when this policy would otherwise be stricter.
7. Requesting review
Email support@owntent.com from the purchasing account and include the order or receipt number, purchase date, purchase channel, and a short explanation. Do not send a full card number or security code.
We may ask for information reasonably needed to identify the transaction, verify that included credits remain unused, or investigate an unauthorized or duplicate charge. A support request does not itself cancel an active subscription; use the cancellation path in section 4 as well.